Concept & Design

The vision, philosophy and design brief that best suits your spa.

Project Management

We bring exceptionally organised spas to life, and tightly to budget.

Contracts & Outsourcing

Drive your spa performance in the hands of our experienced operators.

Operations & Training

We are passionate about training, from pre-opening, to launch, or just to kick-start an existing business.

Sales & Booking

Digitally-savvy, experienced online, and with the skills to set you up for the modern world.

Branding & Marketing

Our unique marketing partnership setup gives you the full choice on brand and design.

Concept & Design

The vision, philosophy and design brief that best suits your spa

Project Management

We bring exceptionally organised spas to life, and tightly to budget.

Contracts & Outsourcing

Drive your spa performance in the hands of our experienced operators.

Operations & Training

We are passionate about training, from pre-opening, to launch, or just to kick-start an existing business.

Sales & Booking

Digitally-savvy, experienced online, and with the skills to set you up for the modern world.

Branding & Marketing

Our unique marketing partnership setup gives you the full choice on brand and design.

Let’s have a discussion

Complete this form, and we will be in touch right away!

    What is 9 + 9 ?

    Concept & Design

    People don’t buy what you do…They buy why you do it…
    Choose from any of the following:

    Brand creation

    Partnership with www.campaignworks.co.uk under our BeWellWorks concept, to adapt, enhance, or fully curate your spa brand.

    Concept Formulation
    • Location / Culture / People / Surroundings / Awards / Hotel branding
    • Designed with profit in mind (Spa and Fitness)
    • Owner input and wishes

    Design Phase

    Full IT and technology solutions for the modern customer, and spa staff team. This can include configuration, installation, training, as well as advisory on selecting the correct spa software for your business or project

    Facilities and Services Brief
    • Noise / Light / Soundproofing
    • IT / CCTV / Alarms
    Operational Flow
    • Customer journey
    • Spa F&B
    Architect Liaison
    • Turning operational flow into a detailed plan
    • Specific design details E.g. reception desk design
    • Approval of scheme design space
    Product Partner Selection
    • Advisory of the correct Spa product partners to match the concept and design
    • Advisory on the correct fitness partners
    • Advisory on the correct thermal area partners

    Operations & Training

    Operational Pre-opening
    • Personalised Standard Operating Procedures (SOPs) and processess
    • Treatments / Spa areas / Reception / Fitness / Membership / Thermal zones / Poolside
    Recruitment support
    • Interviewing and recruitment of the Spa Director / Manager
    • Design and support for recruitment campaigns, and ensuring the hotel / General Manager gets moving on this area
    • Supervisor / Therapist / Spa Reception positions
    • Salary control / Benefits / Quality control
    Operational Training
    • Customer Journey / Concept training
    • Hotel Team training – management / accounts / front office / concierge
    • Spa setup / Treatment room setup
    • Front Desk training, including yield management
    • Membership sales training and process
    • Fitness area processes
    • Poolside / Wet area processes
    • Health and Safety training and organisation
    Spa Setup and presentation
    • IT / Reception
    • Back of house areas
    • Interior decoration / Plants / Flowers

    Project Management

    Design development
    • Reviews and modifications of design based on local legalities, engineer input, architect reviews, owner input
    • Concept formulation
    • Mechanical, Electrical and Plumbing sheets (MEP) approval
    • Health and safety guidance / assurance
    Project Manager support
    • Active driving forward of the project team, to ensure deadlines are hit
    • Detailed equipment specification for Spa
    • FF&E – supplier advisory, procurement activation
    • Equipment installation support & setup
    • Onsite visual support and leadership
    • Final Inspection and snagging list support
    Spa software setup and support
    • Advisory on procurement of the correct system, licences, APIs, links to hotel POS systems
    • Configuration and operational setup
    • Implementation – liaison between hotel IT dept and software provider – maintaining deadlines
    • Membership setup and structure, if required and subscription setup

    Sales & Booking Solutions

    Marketing and Sales Setup
    • Spa Treatment Menu setup
    • Selection and control of Spa treatment menu
    • Negotiation with Spa product suppliers to get best deal
    • Hotel Residential packages
    • Local Day Spa packages
    • Membership rates and process
    Spa Dashboard
    • Integrated daily dashboard for business owners, line managers and advisors
    • Digital Marketing setup and full lead generation plan
    • Choose from support options including: Google setup and website integration / Facebook setup and direct lead generation campaign creation / Google Adwords and PPC advisory (or management if inside a management contract)

    Management Contracts & Outsourcing

    Available for any new or existing spa operation

    Options exist for:

    Ongoing Executive Support
    • Via a monthly fee, from £895 (995 Euro) / month
    • Full review, with spa sales and operational strategy report – from £1995 (2250 Euro)
    • Full outsourcing of your operation – pricing on request
    Ongoing Operational Management
    • Executive Leadership and Pro-active support
    • Budget achievement and leadership
    • Education / Training and Management advice
    • KPIs setup and support
    • Ensuring dashboards / monthly systems are setup and accurate
    • Accounting accuracy
    • Integration and understanding of Spa software with accounts team
    • Regular video/phone support structure
    Operational Training
    • If required, specific management training can be provided on any area of Spa operation
    • Membership sales training
    • Hotel management training
    Audits
    • Structure can be setup and / or actioned

    Brand Creation & Marketing

    Partnership with www.CampaignWorks.ae under our BeWellWorks concept

    PR and Brand Marketing
    • Full partnership with Campaign Works for all aspects of brand creation, development and marketing
    • PR agency support (and advisory if needed)
    • Awards
    Reputation Management
    • Online reviews, and review management: including setup of review platforms, images, text and content creation
    • Social Media – strategy, planning, content creation (and delivery by CampaignWorks if inside a management contract)
    • Organic content creation and web search optimisation to reduce marketing costs
    Pre-opening marketing plan

    If required, we can make it all happen, within your own platforms, and ensure your own teams can continue the work

    Get In Touch